Frequently Asked Questions
The Short Version
We made this page so you wouldn't have to wait on hold just to find out if we take Apple Pay. (We do.) If you don't find the answer you're looking for, you can definitely still call, text, or email us, though. That's actually our favorite part of the job.
Common Questions
Here's What You Actually Came For
How can you sell hearing aids for so much less than a clinic?
Same hearing aids, less overhead. That's the whole pitch.
We don't run brick-and-mortar storefronts in every zip code. We don't bundle five years of in-person clinic visits into your purchase price. We don't pay for a waiting room, a receptionist, or magazine subscriptions nobody reads. Our licensed hearing professionals handle programming remotely instead of from a fancy office downtown.
Same name brands as the clinic across town. We just skip the parts you don't actually need.
Do I need a hearing test before ordering?
Yes, but it's painless. We need to know what your hearing actually sounds like before we program a device, otherwise we're just guessing.
You've got two options: take our free online hearing test (five minutes, no spam), or email us a recent audiogram from your doctor or audiologist. Pick whichever feels easiest. We'll take it from there.
What if the hearing aids don't work for me?
You've got 60 days to send them back for a full refund. No restocking fees, no guilt trips, no "let me transfer you to retention." If you'd rather try a different model, we'll help you swap for something that fits your hearing and your life better. Learn more about our return policy.
How do remote adjustments actually work?
When something feels off 9too loud, too tinny, restaurants are still a struggle) you book a session with our service team. We connect by phone or video, one of our licensed hearing care providers tweaks your settings using the manufacturer's official fitting software (the same software a clinic uses), and you're done.
The kicker: unlimited remote adjustments, forever. No session caps, no "you've used your three for the year" nonsense. Your hearing changes. Your devices keep up.
Does insurance or Medicare cover hearing aids from Injoy?
The short version: original Medicare typically doesn't cover hearing aids. Some Medicare Advantage and private insurance plans do. Coverage varies wildly, and we don't currently work with any insurance plans directly (we're working on it, we promise).
The good news: hearing aids are HSA/FSA eligible, so if you've got either, you can pay with pre-tax dollars. We'll also provide an itemized receipt for reimbursement claims if your plan allows it. Give us a call if you want a hand figuring it out.
Which hearing aid brand is best for me?
The honest answer: it depends on your hearing loss, your lifestyle, your budget, and even what you want them to look like.
A few rough guides:
- Phonak wins on restaurant performance, battery life, and waterproofing
- Starkey leads on AI features, health tracking, and fall detection
- ReSound is strongest on connectivity and app-based control
- Oticon uses an "open sound" philosophy that feels more natural to some users
- Signia offers the most variety in form factors — invisible CIC, earbud-style, slim luxury, and Android-friendly Bluetooth
- Sennheiser offers solid OTC hearing aids for mild-to-moderate hearing loss at a value price
The best way to actually pick is five minutes on the phone with one of our hearing care experts. Beats five hours on Google. (Yes, the answer is "call us." We promise we're not just saying that.)
Common Questions
Show Me the Money
What payment methods do you accept?
All the major credit cards (Visa, Mastercard, Amex, Discover), plus Apple Pay, Google Pay, and PayPal. Basically: whichever one's already loaded on your phone.
What's the APR range for financing?
Anywhere from 0% to 29.99%, depending on your credit, the loan amount, and the term. Translation: the better your credit, the less you'll pay; and if you qualify for 0%, even better.
Are down payments required for financing?
Sometimes. It depends on the purchase price and which device you choose. We'll let you know up front. There'll be no surprises at checkout.
How do I apply for financing?
Pop open our online credit application. Takes a few minutes. If you'd rather walk through it with a human, give us a call. We like talking to people.
Is there a possibility of no-interest financing?
Yes. If you qualify, you can finance your hearing aids at 0% for 18–36 months. Highly recommend.
Common Questions
Hearing Aids 101
Why should I get a hearing aid?
Honestly? Because your brain works harder when your ears don't. Untreated hearing loss is linked to fatigue, memory issues, social withdrawal, and even depression — your brain spends so much energy filling in the gaps that there's nothing left for the fun stuff. Hearing aids fix most of that. And no, they don't look like the ones your grandfather wore.
How do I know if I need a hearing aid?
A few telltale signs: people seem to be mumbling lately. The TV volume keeps creeping up. Restaurants feel exhausting. You're saying "what?" more than you'd like.
If any of that lands, take our free online hearing test (five minutes, no spam) or read more about the signs of hearing loss.
How does hearing loss happen?
A few culprits, usually working together:
- Aging (your inner ear loses cells over time, same as the rest of you)
- Loud noises (concerts, firearms, machinery, motorcycles, that one Metallica show)
- Genetics (thanks, Mom and Dad)
- Certain medications (some chemotherapy drugs, some antibiotics)
- Illnesses like meningitis
- Ear infections, wax buildup, or eardrum damage
The hair cells inside your inner ear don't grow back once they're gone, which is why most people eventually need a little help.
How much do hearing aids cost?
Real talk — hearing aids aren't cheap. Prices run from about $1,000 to $4,000 per device depending on technology, style, and features. What you're paying for is the hardware plus the ongoing care: programming, adjustments, repairs, and cleaning.
The good news: buying online (👋 hi) costs thousands less than a traditional clinic for the same hearing aids. Our 0% financing runs 18–36 months for qualifying customers and requires zero money down.
Will I need to get two hearing aids?
Almost always, yes. Your brain uses both ears to figure out which direction sounds are coming from and to separate voices from background noise. Wearing only one hearing aid is like watching a 3D movie with one eye closed. Technically possible. Not recommended. That's why we (and most online providers) sell hearing aids in pairs.
How do I clean my hearing aids?
Wipe them down daily with a dry cloth and a soft brush. Skip wet wipes, rubbing alcohol, and anything that promises "deep cleaning power" — hearing aids hate moisture and harsh chemicals. Once a week, change the wax guards (if your model has them) and clean the domes. For anything more specific, check the care guide that came with your devices. Or call us. We've seen things.
What hearing aid styles can I choose from?
Six main styles, from most invisible to most powerful: IIC, CIC, ITC, ITE, RIC, and BTE. RIC (Receiver-in-Canal) is the most common today — versatile, comfortable, and handles a wide range of hearing loss. BTE (Behind-the-Ear) is the workhorse for severe loss. The smaller in-canal styles win on discreetness but usually trade off battery life and features.
For the deeper breakdown, our hearing aid styles guide walks through each one.
How long do hearing aids last?
Five to seven years is typical, with proper care. The hardware usually doesn't fail first. What happens is technology improves enough every few years that your devices start feeling out of date. Think of it like a phone: you could keep an iPhone 8 forever, but at some point you'd want to upgrade.
Daily cleaning, weekly wax-guard changes, and a nightly drying kit can buy you extra years.
Will hearing aids give me my normal hearing back?
Honestly? No, and be skeptical of anyone who tells you otherwise. Hearing aids amplify and clarify sounds your damaged hair cells can't pick up on their own, but they can't regrow what's lost. Most people describe wearing them as "much closer to normal" rather than "exactly like before."
The good news: today's devices are leaps ahead of what hearing aids used to do, especially in noisy places. Most new wearers are pleasantly surprised by how natural they sound.
How long does it take to get used to hearing aids?
A few weeks to a few months, depending on how long you've had untreated hearing loss. Your brain has to relearn what "normal volume" actually feels like, and at first everything will sound louder than you remember. That's not the hearing aids being wrong, that's the world being noisy.
The trick: wear them every day, starting with quieter environments and building up to busier ones. Most people hit their stride by about three months in.
Can hearing aids help with tinnitus?
Often, yes. Many modern hearing aids include tinnitus masking features — built-in sounds (white noise, gentle tones, ocean waves) that play at low volume to distract your brain from the ringing. And even without those features, just hearing the world around you more clearly tends to make tinnitus less noticeable.
If tinnitus is your main concern, mention it when you call. We'll point you toward a device with strong tinnitus features.
What's the difference between OTC and prescription hearing aids?
OTC (over-the-counter) hearing aids are FDA-approved for adults with mild-to-moderate hearing loss. You can buy them without a hearing test, they're typically cheaper, and they're a good fit if your hearing loss is on the lighter side.
Prescription hearing aids handle a wider range of hearing loss (mild through severe-to-profound), are programmed to your specific audiogram by a licensed hearing care provider, and include more advanced features like better noise filtering and Bluetooth streaming.
We sell both. If you're not sure which is right for you, give us a call — five minutes saves a lot of guesswork.