Phonak CROS Infinio

The Phonak CROS Infinio delivers 16hours, assuming 3 hours of daily Bluetooth streaming. This typically means 2+ full days of use before recharging.

Test Your Hearing Aids in Real Life Before You Decide

Most hearing aid return policies exist because someone in a legal department said they had to. Ours exists because we've thought carefully about what it actually takes to make an informed decision about hearing aids. The answer is more time than most sellers give you, with more support than most sellers offer, in more situations than a clinic appointment can simulate.

A quiet room on a Tuesday is not a data point. Sixty days of real life is.

Why 60 Days and Not Less

Hearing aids don't work like glasses. You don't put them on, the world snaps into focus, and you're done. Programming a hearing aid for your real life is an iterative process. It takes time and real-world feedback to get right, and that's not a flaw in the process. It's just how it works.

Your first week, you're adapting to wearing them. Your second week, you start forming actual opinions. By week three or four, you and your provider have worked through a few adjustment sessions and your devices are starting to sound like they belong in your life, because they're increasingly being calibrated to it.

Thirty days isn't enough for that process to complete. It's barely enough for a first-time wearer to get comfortable. Sixty days is. It's long enough to test your devices in every environment that matters, gather real feedback, refine the programming, and arrive at a genuine conclusion rather than a rushed one.

A clinic that charges full price at the appointment and hands you a 30-day return window isn't giving you a real trial. It's giving you a deadline. We're giving you a process.

What the Trial Actually Includes

Your 60-day trial starts the day your devices arrive. During that time, you have full access to everything Injoy offers:

• Unlimited adjustments from your licensed hearing care provider, with no session caps and no additional charges
• Remote programming changes pushed directly to your devices through your smartphone app
• Phone or video consultations for complex troubleshooting or preference conversations
• Bluetooth and app support during business hours
• Our full team, available to answer questions, address concerns, and make sure you're getting the most out of your devices

This isn't a trial period where you wear the devices and hope for the best. It's a period of active, ongoing professional care. Your provider stays in the loop, follows up, and adjusts based on your real-world feedback. The goal is for your hearing aids to be genuinely, demonstrably right for your life by day 60, not just tolerable.

The Situations That Actually Matter

Test your hearing aids specifically in the environments where your hearing loss has cost you the most. Those are the situations that will tell you whether your devices are earning their place.

Common ones include:

• Noisy restaurants and group conversations, where speech-in-noise performance separates good devices from great ones
• Phone calls, where clarity and hands-free performance matter more than people expect
• Television, where the gap between subtitles-dependent and genuinely-following-the-conversation is often the most noticeable daily improvement
• Family gatherings, where multiple voices at once create the complex acoustic environments that reveal what your devices can really do
• Outdoor environments, where wind noise management and directional microphone performance get a real workout
• Quiet conversations, where natural sound quality matters as much as noise reduction

If any of these situations isn't working the way it should, that's not a verdict on your devices. It's feedback for your provider. Most of what sounds like a device problem is a programming problem, and programming problems are fixable.

If You Decide to Return

No explanation required. No negotiation. No guilt. No "have you tried this one weird setting."

Contact us, we send a prepaid return label, and we process a full refund to your original payment method. We process refunds within five to seven business days of receiving your devices. That's it. That's the whole thing.

Return devices in their original condition with all included accessories. Normal wear from 60 days of genuine use is expected and never penalized. We assess damage beyond normal wear separately, but that's a rare edge case and not something the vast majority of people ever encounter.

Why We Can Offer This

Because we're authorized retailers for every brand we carry, the devices are genuine, the warranties are valid, and we stand behind what we sell. We've also watched enough customers go through this process to know something: the ones who commit to it, wear the devices consistently, give honest feedback, and work through adjustments properly almost always keep them. Because they work.

The customers who return devices usually do so for reasons that have nothing to do with device quality. A change in health, a financial situation that shifted, timing that turned out to be wrong. We respect every one of those reasons. A full refund is the right response to all of them.

Start your 60-day trial. We answer within two minutes, from 8 am to 9 pm Central weekdays and 8 am to 5 pm weekends.

Questions We Get About the Trial, Answered Without the Runaround

When does the 60-day trial start?

The day your hearing aids arrive at your door, not the day you order them. You have the full 60 days from delivery to wear them in your real life and decide.

Do I need a reason to return my hearing aids?

No. The 60-day trial is unconditional. Not right for any reason means not right for any reason. 

Is there a restocking fee?

No. No restocking fees, no processing charges, no conditions beyond returning the devices in their original condition.

What's included in the refund?

The full purchase price, processed to your original payment method. We process refunds within five to seven business days of receiving your returned devices.

What if I want to exchange for a different model instead of returning?

We handle that within the 60-day trial period. If you've concluded that a different model or technology level would serve you better, contact your provider and we work out an exchange. You don't return and start over. We treat it as a continuation of your care, because that's what it is.

Can I extend the trial if I need more time?

We handle extensions case by case. If travel, illness, or something genuinely outside your control prevented you from properly evaluating your devices, contact our team. We're reasonable people who want you to make a genuinely informed decision, and we'd rather extend the trial than have you decide under circumstances that weren't fair to you or the devices.