myPhonak

4.4
41.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™  Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
40.4K reviews
Quartermiler
April 15, 2024
Restarting phone is almost a daily issue? Almost every day I have to restart my phone just to be able to reconnect my hearing aids to the app. I use the latest Android version, but makes no difference. Please, get this app so it's consistent in the positive instead of having to restart my phone all the time! Very frustrating and shouldn't be an issue for your IT people to get this fixed! I used to have a different brand as I previously had an Apple phone and never once had a connection issue.
3 people found this review helpful
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Sonova AG
April 16, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to investigate this for you, please contact us at apps@sonova.com. Thank you.
Earl P
March 28, 2024
Would be nice if the app held the volume level that we set inside the app. Sucks that every single time I get a call or put my hearing aids in I have to readjust the volume for both sides. Please fix this issue. I hate having to go into the doctor just for default volume setting. Oh I have only had these a day and I'm not convinced the app helps with anything other than making me lose my mind. Not only does it decide randomly to change one volume level to the other at random.
3 people found this review helpful
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Sonova AG
March 28, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to investigate this for you, please contact us at apps@sonova.com. Thank you.
Richard Beatty
April 14, 2024
Just got a new galaxy S24 phone and this app works a bit better than it did on my old galaxy S9. I have daily connection issues and have to force stop and clear cache, at least once a day. It's annoying. Hearing aid chimes every time it connects or disconnects to Bluetooth. It's the hearing aid itself, not an alert from my phone! It's annoying when at the edge of connectivity because it keeps chiming repeatedly. Apparently no way to turn that off.
49 people found this review helpful
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Sonova AG
March 18, 2024
We're pleased to hear that the app is working better for you on your new phone. While we aim to provide optimal performance across different devices, there may be limitations with older devices due to compatibility and technical constraints. However, please be assured that we value all our users, regardless of the device they use.

What's new

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!